Frequently Asked Questions
Everything you need to know about your BURGA order.
What kind of protection do BURGA phone cases provide?
We offer two types of cases: Snap and Tough. Our Snap cases are slim and stylish for basic protection, while our Tough cases feature a dual-layer design with a silicone interior and a hard shell exterior for maximum drop protection.
How long does shipping take?
Standard shipping usually takes 3-7 business days within the US and EU. International shipping may take 7-15 business days depending on your location and local customs processing.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please note that personalized or custom-made products are non-returnable unless they arrive damaged.
Do you offer a warranty on your products?
Yes, all BURGA cases come with a 12-month international warranty that covers any manufacturing defects or print issues to ensure your device stays protected and stylish.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and localized payment options like Klarna and Ideal.
Will the print on my case fade over time?
No, we use high-quality sublimation printing technology that embeds the design into the material, ensuring the colors stay vibrant and the pattern never peels or fades.